diff --git a/src/dutylog/application/__main__.py b/src/dutylog/application/__main__.py
index d88336b..059be71 100644
--- a/src/dutylog/application/__main__.py
+++ b/src/dutylog/application/__main__.py
@@ -12,6 +12,7 @@ from dutylog.application.bot.user_handlers import router as user_router
 from dutylog.application.bot.user_dialogs import main_menu_dialog
 from dutylog.application.bot.admin_dialogs import admin_menu_dialog
 from dutylog.application.bot.user_dialogs.registration_dialog import registration_dialog
+from dutylog.application.bot.user_dialogs.user_menu.feedback import feedback_router
 from dutylog.infrastructure.ioc import (
     ConfigProvider,
     DatabaseProvider,
@@ -46,6 +47,7 @@ async def main():
     )
 
     dp.include_router(user_router)
+    dp.include_router(feedback_router)
     dp.include_router(main_menu_dialog)
     dp.include_router(admin_menu_dialog)
     dp.include_router(registration_dialog)
diff --git a/src/dutylog/application/bot/user_dialogs/user_menu/feedback.py b/src/dutylog/application/bot/user_dialogs/user_menu/feedback.py
index ddb8c19..6dab73b 100644
--- a/src/dutylog/application/bot/user_dialogs/user_menu/feedback.py
+++ b/src/dutylog/application/bot/user_dialogs/user_menu/feedback.py
@@ -1,5 +1,7 @@
-from aiogram import Bot
-from aiogram.types import Message
+from aiogram import Bot, Router, F
+from aiogram.fsm.context import FSMContext
+from aiogram.fsm.state import State, StatesGroup
+from aiogram.types import Message, CallbackQuery, InlineKeyboardMarkup, InlineKeyboardButton
 from aiogram_dialog import Window, DialogManager
 from aiogram_dialog.widgets.text import Const
 from aiogram_dialog.widgets.kbd import SwitchTo
@@ -13,6 +15,13 @@ from dutylog.infrastructure.database.repositories.residents_repository import Re
 from dutylog.infrastructure.utils.config import Config
 
 
+class FeedbackReplySG(StatesGroup):
+    waiting_reply = State()
+
+
+feedback_router = Router()
+
+
 @inject
 async def on_feedback_message(
     message: Message,
@@ -22,8 +31,7 @@ async def on_feedback_message(
     residents_repository: FromDishka[ResidentsRepository],
     config: FromDishka[Config],
 ) -> None:
-    assert message.bot
-    bot: Bot = message.bot
+    bot: Bot = dialog_manager.middleware_data["bot"]
 
     user = await users_repository.get_user_by_id(message.from_user.id)
     resident = await residents_repository.get_resident_by_user_id(message.from_user.id)
@@ -31,13 +39,21 @@ async def on_feedback_message(
     username = f"@{user.username}" if user and user.username else "без username"
     name = resident.real_name if resident and resident.real_name else (user.first_name if user and user.first_name else "Неизвестно")
 
-    meta = (
+    reply_markup = InlineKeyboardMarkup(inline_keyboard=[[
+        InlineKeyboardButton(
+            text="↩️ Ответить",
+            callback_data=f"feedback_reply:{message.from_user.id}",
+        )
+    ]])
+
+    await bot.send_message(
+        config.bot.creator_id,
         f"📬 <b>Обратная связь</b>\n\n"
         f"👤 {name} ({username})\n"
-        f"🆔 <code>{message.from_user.id}</code>"
+        f"🆔 <code>{message.from_user.id}</code>",
+        reply_markup=reply_markup,
     )
 
-    await bot.send_message(config.bot.creator_id, meta)
     await bot.copy_message(
         chat_id=config.bot.creator_id,
         from_chat_id=message.chat.id,
@@ -48,11 +64,31 @@ async def on_feedback_message(
     await dialog_manager.switch_to(MainMenuSG.main)
 
 
+@feedback_router.callback_query(F.data.startswith("feedback_reply:"))
+async def on_reply_click(callback: CallbackQuery, state: FSMContext) -> None:
+    user_id = int(callback.data.split(":")[1])
+    await state.set_state(FeedbackReplySG.waiting_reply)
+    await state.update_data(reply_to_user_id=user_id)
+    await callback.message.answer("✏️ Напишите ответ пользователю:")
+    await callback.answer()
+
+
+@feedback_router.message(FeedbackReplySG.waiting_reply)
+async def on_reply_message(message: Message, state: FSMContext) -> None:
+    data = await state.get_data()
+    user_id = data["reply_to_user_id"]
+
+    await message.bot.send_message(user_id, "✅ <b>Ответ от администрации</b> ⬇️")
+    await message.copy_to(user_id)
+    await state.clear()
+    await message.answer("✅ Ответ отправлен пользователю.")
+
+
 feedback_window = Window(
     Const(
-        "💬 <b>Обратная связь</b>\n\n"
+        "📬 <b>Обратная связь</b>\n\n"
         "Напишите ваше сообщение — предложение по улучшению, вопрос, жалоба или что угодно ещё.\n\n"
-        "<i>🔒 Сообщение полностью анонимно.</i>"
+        "<i>🔒 Сообщение анонимно для других пользователей и передаётся только администрации.</i>"
     ),
     MessageInput(on_feedback_message),
     SwitchTo(Const("◀️ Назад"), id="back_from_feedback", state=MainMenuSG.main),